Campus Safety Dispatcher

Hartwick College•Oneonta, NY

1d•$16•Onsite

About The Position

Under the supervision of the Director of Campus Safety, the Campus Safety Dispatchers are an integral part of campus activities, and are responsible for answering and transferring all incoming calls that are dialed to the main Hartwick College phone number. The dispatchers serve the Campus Safety and Facilities Department while handling everything from emergency situations to routine assignments and service requests. The dispatcher is also a first line customer service representative and gives the important first impression for people making telephone inquiries to the campus. This position is for the 3:00 p.m. – 11:00 p.m. shift.

Requirements

Minimum requirements for this position are a High School Diploma, or GED.
Tact and judgment to deal with different types of people either in person or on the phone
Communication skills to handle multiple phone lines and two-way radio at the same time
Customer service skills to give a good impression to all callers
Excellent inter-personal skills a must
Working knowledge of Windows-based computer software
Strong computer skills and the ability to learn new programs and software as necessary

Nice To Haves

Outside experience with customer service and telephones is a plus.

Responsibilities

Provide continuous 24 hours a day, 7 days a week service to the Hartwick College community
Answer all incoming phone calls and transfer these calls to the appropriate office or person
Dispatch Campus Safety or Facilities to any calls for service on campus
Maintain dispatch files for Campus Safety and assign case numbers and dispositions when needed
Print out and file all daily reports including emails and memos
Maintain the Campus Safety lost and found property files
Monitor the campus surveillance camera system
Have the ability to maintain positive relationships with all internal and external constituents
Make timely notifications to appropriate supervisors and other Hartwick College staff of emergencies, hazardous situations, and any other newsworthy or major incidents
Comply with all applicable College, Federal, State, local and associational laws, rules and regulations
As a representative of the College, expected to comport oneself in a professional manner at all times, both on and off campus
Participate in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend

Benefits

Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents.

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