Campus Life Navigator - Day Shift 7am-3pm
About The Position
The primary function of the Campus Life Navigator (CLN) is to serve the needs of all clients utilizing the quadrants of care, which focus on Safety, Living Needs, Enrichment, and Recovery with emphasis on a pathway to rapid rehousing. CLNs will ensure that they focus on responding to the needs of clients from a recovery model, understanding trauma-centered services, Person Centered Planning, and motivational interviewing techniques, and adherence to Haven’s core values. The CLN is also to perform daily, consistent, and effective crisis intervention, providing information to appropriate staff and partners regarding the client’s mental and physical well-being to ensure appropriate services are provided.
Requirements
- High school diploma or general education degree (GED)
- One to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to operate and work effectively in Microsoft Office programs and to complete required data entry in electronic database systems daily
- Individual must be able to communicate effectively both orally and in writing.
- Ability to calculate figures and amounts such as additions, subtractions, division, and percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; ability to handle crisis situations at a mature level.
- Must have a valid Texas Driver’s License, a good driving record, reliable transportation, and proper insurance coverage on the automobile used for work.
- Successful completion of other required trainings will be required in order for the employee to properly perform the responsibilities of the position.
Nice To Haves
- Bilingual (English/Spanish) is preferred.
Responsibilities
- Monitor all areas of the facility to ensure compliance with facility rules, policies, procedures, and protocols.
- Respond to clients’ requests, complaints, and inquiries.
- Address procedural violations with clients to ensure a clear understanding of expectations and to assist clients with achieving compliance.
- Enter case notes, bed/room assignments, and other necessary information into the Homeless Management Information System (HMIS).
- Conduct orientation, assign beds and lockers, issue linens/personal supplies, and other items to new clients entering services on North or South Campus.
- Residential Program: Exit Members upon receiving notice they are exiting the campus and secure belongings in accordance with procedures.
- Sign in/out, brief and provide direction, and needed assistance to volunteers.
- Conduct regular inspections, documenting opportunities for improvement and celebrating the clients’ successes.
- Identify and respond to any client who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services.
- Partner with all Haven and Partner staff to ensure excellence in services provided to our clients.
- Carries a hand radio and/or cell phone and responds immediately to all calls and takes appropriate action in coordination with Haven management.
- Work with educational and recreational enrichment efforts for children and adults.
- Perform other duties as assigned by a supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
