Campus Kiosk Ambassador

The University of Texas at Austin•Austin, UT

7h•Onsite

About The Position

The Campus Kiosk Ambassador serves as the first point of contact for visitors, guests, and community members entering the university campus. This role is responsible for providing exceptional customer service, distributing campus information, and ensuring compliance with campus access and parking policies. Ambassadors help create a welcoming and safe environment while supporting event operations and daily campus activities.

Requirements

High school graduation or GED.
Minimum one year experience in a supervisory capacity.
Minimum two years’ customer service experience.
Strong interpersonal and communication skills.
Experience using PC or compatible personal computer.
Experience participating as a team member, completing reports, maintaining database records and maintaining files.
Must have demonstrated professional demeanor, show attention to detail, have reliable transportation, and display punctual, dependable attendance.
Ability to work outdoors and stand for extended periods.
Must be able to walk continuously during an 8-hour shift, lift 30 lbs., bend and affix immobilization devices, etc.
Must have clean driving record at time of hire and maintain an acceptable rating at all times.
Must be flexible about work schedules.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Three or more years’ experience in campus ambassador or a community engagement role.
Three or more years’ customer service experience.
Previous experience working in a university environment.
Previous experience working in a large volume parking operation.
Knowledge of UT structure, policies, rules and procedures.
Demonstrated strong communication skills, both oral and written.
Familiarity with campus layout and parking policies (training provided).

Responsibilities

Attend daily briefing sessions at the start of each shift to receive assignments and updates.
Stationed at the Main Gate kiosk or designated entry points to greet visitors and assist the campus community.
Distribute visitor guides, maps, and informational materials to guests.
Provide clear directions and explain parking options to visitors and event attendees.
Monitor entry points to prevent unauthorized or unpermitted vehicles from accessing campus.
Serve as a knowledgeable resource for campus policies, locations, and services.
Assist with event logistics by placing and retrieving barricades, cones, and other traffic control devices as directed.
Acknowledge and accommodate special or temporary parking provisions for events and campus activities.
Other related functions as assigned.

Benefits

Competitive health benefits
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card