Campus Experience Coordinator II, Campus Events

Aims Community College•Greeley, CO

47d

About The Position

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position. The Office of Admissions is directly responsible for the recruitment, enrollment, and retention of students at Aims Community College, as well as providing pre-collegiate support around college and career readiness in the community. The Office of Admissions team comprises Recruitment staff and the Campus Experience/Pre-Collegiate team, the latter being responsible for supporting the Student Station and the Aims Main Line Call Center. This team oversees onboarding students through events, visits, orientation, on-campus support, pre-collegiate education, and recruitment initiatives. The Campus Experience Coordinator II, Campus Events, is responsible for planning, evaluating, and executing pre-collegiate and bridge-type initiatives and events. This position supports the rest of the Campus Experience/Pre-Collegiate Team in co-creating, planning, and executing various campus events/activities that take place throughout the year. The Campus Experience Coordinator, Campus Events, is also responsible for assisting with oversight and supervision of the Student Station and Aims Main Line Call Center through direct supervision, professional development, and scheduling of student staff, providing general admissions counseling to prospective students, assisting the recruitment team with outreach phone calls, and managing the admissions inbox. Under the general to limited supervision of the Program Coordinator III, Campus Experience & Pre-Collegiate, this position provides high-level planning for Experience Aims, Discover Aims, campus tours, and other prospective student visit events for Aims Community College. Functions under limited supervision include assisting with the operational, financial, and planning functions of complex units, which require the use of considerable independent judgment, originality, and the application of management and human relations skills.

Requirements

Bachelor's Degree in Student Affairs, Education, Event Management, or another related field; plus, three (3) years of related work experience, such as in a call center, customer service, student affairs, or higher education, or an equivalent combination of education and/or work experience.
OR
Associate's Degree; plus five (5) years of related work experience, such as customer service, events planning, program planning, student affairs, or higher education administration.
PLUS
Excellent collaboration and communication skills.
Keen eye for detail and customer service.
Experience in working with diverse populations.
Proficiency in Microsoft Word and Excel.
Excellent oral and written skills, including creating oral presentations.
Ability to travel to meetings and outlying campus locations.
Ability to adapt and problem-solve on the fly.
Experience with technology systems related to event planning and higher education.
Cover Letter
Resume

Nice To Haves

One (1) year of supervisory experience.
Three (3) or more years of full-time work experience in continuing education for a community college or university.
Experience planning, coordinating and promoting campus events and programs
Bilingual in English and Spanish.
Previous experience managing daily front desk and campus visit operations.
Previous experience organizing large campus visits events.

Responsibilities

Plan, execute, and evaluate on-campus events such as campus tours, Experience/Discover Aims, and other similar types of open-house and visit events for prospective students and their support systems
Oversee the registration and confirmation process for events, manage event and other activities utilizing the CRM, and compose, edit, and send out communication relevant to the events
Serve as the point of contact for high schools, community-based organizations, and other agencies being invited to campus events, ensuring all event information has been entered into the CRM
Create surveys to gather feedback and suggestions for future improvements
Generate year-end reports for evaluation of yearly goals
Support the Campus Experience/Pre-Collegiate team in co-creating, planning, and executing other campus events/activities that take place year-round
Support College and Career Readiness programming at middle and high schools.
Direct supervision and support of a team of student employees staffed at the Student Station, Call Center, and Information Desk, including scheduling student employees
With the coordination and support of other Campus Experience/Pre-Collegiate team staff, create and implement customer service and professional development trainings for student staff on a regular and timely basis, including trainings around CRM and other platforms
Assist in general oversight of larger student employee groups, including Student Station, Call Center, Information Desk, and campus visit operations.
Collaborate with other campus departments in the Welcome Center, Student Affairs, and across campus to ensure prospective students utilizing the Student Station and Call Center have a positive experience and receive the support and are connected with the resources they need.
Assists prospective and continuing students with navigating the variety of academic offerings and student supports available at Aims Community College, with regular and consistent use of CRM
Provide referrals for services for prospective students based on individualized student needs. Refer and connect students with the relevant College resources, including veteran's services, registrar, financial aid, personal counseling, etc.
Collaborate with student services areas, including Admissions, Advising, Financial Aid, Records, Transitions Center, and any other relevant areas to provide an excellent student experience
Identify needs, barriers, and potential risk factors to enrollment and connect students to resources regardless of their funnel status
Assist students, faculty, staff, and alumni with all aspects of student enrollment
Assist the Recruitment team and Office of Admissions by supporting the general admissions inbox and phone lines, and outreach campaigns, including outbound phone calls to prospective students.
Following state and federal laws related to data retention of student records
Monitor and ensure compliance with legislative requirements such as FERPA
Assist with special projects as assigned by the supervisor and the leadership of the Office of Admissions
Assist in the testing of ERP systems and any other third-party systems associated with the Office of Admissions
Serve on department, division, and institutional committees as needed
Maintain industry standards through reading, research, conferences, and other resources/professional development opportunities.
Other Duties as Assigned

Benefits

Benefits are effective immediately
100% employer provided medical & dental coverage employees (employee only option)
85% employer provided medical & dental coverage for employee's spouse and/or family
Voluntary vision insurance
Staff Annual Leave (minimum accrual of 15 days) & Sick (minimum accrual of 12 days)
17 paid holidays and 3 personal days each year
Summer schedule: 4-day work week - Fridays Off
Employer paid long-term disability and life insurance premiums
Tuition waiver & reimbursement for employees
Tuition waiver for dependents
PERA employer (see www.copera.org for comprehensive benefits)
Additional supplemental benefits & retirement programs available
Access to the PERC (Aims gym) for employee & one guest
Free parking on all campuses