Campus Director

Colibri Group•Tamarac, FL

1d•Onsite

About The Position

The Campus Director position at Gold Coast Schools is responsible for the overall health and performance of the site(s) as well as the execution of all daily student activities. The Campus Director is also responsible for the management of onsite classrooms, campus administrative tasks, maintenance of internal and external relationships, and the training/supervision of all customer service and admins at the site. The Campus Director is measured by his or her success in achieving performance goals, including our revenue and customer service goals for our customer service representatives.

Requirements

Bachelorâs Degree in a related field preferred, or equivalent combination of education and experience.
3+ years of prior experience working in campus/site operations, customer service and/or sales required for the position.
Prior demonstrated leadership ability and excellent communication skills both written and verbal are also required.
The successful candidate will have a high level of integrity, ethics and professionalism.

Nice To Haves

Experience in an educational environment preferred.

Responsibilities

Responsible for managing the team providing information to students and prospective students for all courses and programs offered by Gold Coast Schools.
Promotes upselling, and cross-selling of all Gold Coast Schools products and services.
Establishes a professional, customer service-oriented atmosphere in the pursuit of the highest level of customer satisfaction for all students and customers.
Partners with the local B2B sales rep to establish and maintain business to business relationships with local real estate and all other applicable business entities. Focused on ensuring Gold Coast Schools is their education choice.
Ensures their campus location is properly staffed and open during all regular operating hours.
Oversees the execution of all daily office management/administrative tasks: i.e. processing fingerprints for customers, class reconciliations, student certificates, deposit reports, physical inventory, inquiry callbacks, pre-paid registration reports, career event planning, classroom assignments (on and off site), facility preparation, clearing balances, ticket management, maintenance and security, etc.
Reviews site and company statistics on a daily, weekly and monthly basis. Reports findings to leadership on a daily, weekly, and monthly basis.
Plans and organizes the site to achieve maximum operational profitability, effectiveness and compliance with organizational goals, policies and procedures.
Works closely with other sites to answer questions, share ideas / resources and to help with coverage if needed.
Trains and supervises the daily performance of all customer service reps and admins. Delegates responsibilities appropriately.
Responsible for all aspects of property maintenance including exterior and interior up keeping.
Work with program directors and instructor managers to ensure coverage for all classes. Ensure that instructors always have all necessary resources available and in good working order (microphones, A/V equipment, batteries, markers, etc.).
Attend training, meetings and other events as needed