Campus Connections Associate (Guest Experience)

Sandals Church•Riverside, CA

1d•Onsite

About The Position

The HP Campus Connections Associate plays a vital role in creating exceptional, Christ-centered guest experiences by leading volunteer teams, overseeing weekend operations, and ensuring smooth, welcoming environments at the campus. By collaborating closely with campus and ministry leaders, the HP Campus Connections Associate ensures that every guest interaction is intentional and reflects the culture and heart of Sandals Church—to be real with ourselves, God, and others. At Sandals Church , our vision is to be real with ourselves, God, and others. Our mission is to love God, love people, and live on mission. At the Hunter Park Campus , our contextualized task is to reach the lost and raise up a spiritual family. The Campus Connections Associate plays a key role in living our vision and mission by cultivating environments where people feel seen, welcomed, informed, and guided towards their next step. The purpose of the HP Campus Connections Associate is to create clear, consistent, and welcoming operational systems that support meaningful guest connections and volunteer engagement at the campus. This role exists to ensure that every weekend, event, and guest interaction is executed with excellence, warmth, and intentional follow-through, removing barriers that keep people from taking next steps in their faith. By developing healthy volunteer teams, stewarding operational details, and modeling Christ-centered hospitality, the HP Campus Connections Associate helps advance Sandals Church’s mission of helping people be real with themselves, God, and others.

Requirements

Demonstrated experience leading, training, and developing volunteers or teams in a church, nonprofit, or hospitality-focused environment.
Strong organizational and administrative skills with the ability to manage multiple priorities, schedules, and systems simultaneously.
Comfortable using church management systems, scheduling tools, and basic technology for communication and reporting.
Proactively recruit, onboard, train, and care for volunteer teams, fostering a healthy, encouraging, and spiritually grounded team environment.
Excellent interpersonal and communication skills, with a hospitable, calm, and solution-oriented demeanor.
Ability to handle sensitive situations with discretion, compassion, and professionalism.
Ability to work weekends, evenings, and special events as required by the ministry calendar.
A growing, personal relationship with Jesus Christ and alignment with Sandals Church’s mission, values, and statement of faith.
Consistently model Sandals Church’s culture of being real with ourselves, God, and others in leadership, communication, and service.
Maintains a growing relationship with Jesus Christ and a consistent devotional life.
Models the Fruit of the Spirit (Galatians 5:22–23) in character and leadership.
Protects the unity of the church and embodies humility, integrity, and authenticity.
Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
Be personally engaged and growing in Discipleship.

Nice To Haves

Experience in guest services, operations, event coordination, or hospitality is preferred.

Responsibilities

Lead the weekend guest experience by managing team coverage, service flow, and guest-facing moments before, during, and after weekend services.
Ensure a warm, welcoming, and organized environment that reflects Sandals Church’s vision of being real with ourselves, God, and others.
Collaborate with service programming, worship, and pastoral teams to support weekend needs and events.
Respond to guest inquiries with professionalism and care.
Train and develop weekend volunteers to meet high guest service standards.
Develop specific training sessions and follow-up for the various guest weekend experiences (greeters, ushers, information booth, and café).
Provide ongoing coaching, and development for team members and team leads.
Ensure café volunteers are trained in hospitality, product knowledge, safety, and cleanliness standards.
Schedule and lead volunteer orientations and training.
Provide clear communication and instructions to weekend teams regarding expectations, schedules, and updates.
Serve as the primary coordinator for funerals and weddings hosted at the campus.
Work with families, pastoral teams, and operations staff to plan and execute funeral/wedding services with compassion, organization, and excellence.
Oversee volunteer support for funerals/weddings, including officiants, production, and hospitality needs.
Work closely with the Campus Pastor, Connections Pastor, and ministry leads to support campus-wide initiatives and events.
Help plan, organize, and execute special events at the campus, ensuring proper volunteer coverage, guest flow, hospitality, and overall experience.
Collaborate with campus and ministry leaders to support event logistics, promotion, and day-of operations.
Model Sandals Church’s culture of authenticity, humility, and service in all interactions.
Build a healthy, encouraging, and spiritually grounded team environment.
Help drive the vision of helping people be real with themselves, God, and others through hospitality and connection.