Campus Center Operations Staff (Fall '26 start)

Ithaca College•Ithaca, NY

4d•$16

About The Position

The Campus Center Operations Staff run the Campus Center, providing key services to the entire college community. The Operations Staff helps maintain the Information Desk, supervises the Recreation Center, and sets-up for all events in the Campus Center facility, and run Prunty’s Pantry (the food pantry). The Campus Center is open and staffed seven days a week for 15 hours a day. We are also open and staffed during breaks and over the summer. Operations staff members must be able to take direction and complete tasks independently, display a positive attitude even when doing challenging physical work, and be enthusiastic to help the IC community and guests as well as co-workers. Operations Staff must attend weekly staff meetings (Tuesdays at 12:00pm), and must be prepared to work frequent early mornings, late nights, and weekends in all of our service areas. Information Desk Area At the Information Desk, the Operations Staff must exhibit outstanding customer service while working independently. Whether it’s answering phone calls or assisting people who walk up to the Information Desk, the Operations Staff members must be knowledgeable about schools and departments at IC, and knowledgeable about resources and general Ithaca community information. These valuable staff members are often the first person someone calls when seeking information about the college, and the ability to use college resources and the internet to find answers and information is vital to answering each question in a timely and correct manner. While working at the Information Desk, Operations Staff also manage the campus Lost and Found (tagging, tracking, and retrieving lost items and assisting with other tasks and projects as needed). Recreation Center Area The Operations Staff also oversees all activities in the Recreation Center, ensuring that students are utilizing equipment in a safe and appropriate manner (billiard tables, ping-pong table, etc.). To do this, the staff members in the Recreation Center must also exhibit exceptional student service skills, since they are supervising and managing student visitors to this recreational space throughout their shift. Staff members also need to be comfortable with confrontation, addressing any behaviors that don’t comply with policies or may be inappropriate or unsafe. Set-Up Area These shifts are spread throughout the week and weekend. The times are different each day and week, based on the events that take place in the Campus Center. This area requires schedule flexibility, and staff members are expected to take a minimum of one or two set-up shifts each week. These shifts are assigned and reviewed in our weekly staff meetings. While setting up and taking down events, the Operations Staff must have thorough knowledge of where set up equipment is stored in the building, proper and safe use of equipment, and working knowledge of set-up terms and styles. Food Pantry Area Students working in Prunty’s Pantry provide support for the food pantry in a variety of ways including receiving deliveries, unpacking and storing food in our storage locations, restocking the pantry, assisting with open pantry hours, signing visitors in to the client portal, training volunteers, and assisting with marketing and public relations as needed.

Requirements

Be able to take direction and complete tasks independently
Display a positive attitude even when doing challenging physical work
Be enthusiastic to help the IC community and guests as well as co-workers
Attend weekly staff meetings (Tuesdays at 12:00pm)
Be prepared to work frequent early mornings, late nights, and weekends in all of our service areas
Exhibit outstanding customer service while working independently
Be knowledgeable about schools and departments at IC, and knowledgeable about resources and general Ithaca community information
Ability to use college resources and the internet to find answers and information is vital to answering each question in a timely and correct manner
Exhibit exceptional student service skills
Be comfortable with confrontation, addressing any behaviors that don’t comply with policies or may be inappropriate or unsafe
Schedule flexibility
Thorough knowledge of where set up equipment is stored in the building, proper and safe use of equipment, and working knowledge of set-up terms and styles

Responsibilities

Maintain the Information Desk
Supervise the Recreation Center
Set-up for all events in the Campus Center facility
Run Prunty’s Pantry (the food pantry)
Answering phone calls
Assisting people who walk up to the Information Desk
Managing the campus Lost and Found (tagging, tracking, and retrieving lost items and assisting with other tasks and projects as needed)
Overseeing all activities in the Recreation Center, ensuring that students are utilizing equipment in a safe and appropriate manner (billiard tables, ping-pong table, etc.)
Receiving deliveries
Unpacking and storing food in our storage locations
Restocking the pantry
Assisting with open pantry hours
Signing visitors in to the client portal
Training volunteers
Assisting with marketing and public relations as needed