Campstore Lead

Snow Peak USA, Inc.•Long Beach, WA

43d•$22 - $26

About The Position

The Campstore Lead associate is a brand ambassador and key frontline leader for Snow Peak, ensuring an exceptional experience for Campfield guests visiting the Campstore. Reporting to the Campstore Manager, this position supports the daily operations of the Campstore and café while providing guidance, training, and leadership to the team. The Campstore Lead helps drive sales, customer engagement, and operational efficiency, ensuring smooth execution of both retail and food service functions.

Requirements

2+ years of experience in retail, and/or hospitality
Experience leading a team
Valid Food Worker Card
MAST Alcohol Serving Permit (or ability to obtain).
Extraordinary customer service
Excellent problem-solving skills
Basic mathematics and cash handling
Basic knowledge of operating computers and POS (point-of-sales) systems
Reliable and professional
Friendly and engaging with all types of people
Gracefully adapt to periodic and rapid change
Prolonged periods standing
Ability to lift and carry up to 50 pounds

Responsibilities

Support all daily operations at the Campstore, including food prep, food service, retail support, restocking, inventory replenishment, inventory control, ordering by placing items in shopping carts and letting the manager know what is needed and cleaning.
Deliver an exceptional guest experience, answering questions and escalating issues as needed.
Process customer transactions accurately and efficiently in alignment with POS procedures.
Assist with sales and merchandising which includes display building, of gear, apparel, supplies, and food & beverage.
Educate customers on brand history, products, promotions, and events.
Increase sales and rentals by engaging customers, asking open-ended questions, and making relevant recommendations.
Maintain a clean, organized, and welcoming environment.
Ensure compliance with health, safety, and security guidelines.
Help train new employees with guidance and support.
Act as Manager on Duty (MOD) when leadership is unavailable.
Support onboarding, training, and development of team members.
Lead by example in customer service, product knowledge, and operational efficiency.
Foster a collaborative, positive, and team-oriented work environment.
Follow and reinforce opening and closing procedures.
Assist with inventory management, restocking, and loss prevention.
Support visual merchandising and in-store product displays.
Ensure team compliance with food handling, alcohol service, and retail policies.
Participate in community events and brand engagement initiatives.
Engage in Snow Peak’s Leadership Development Program, rotating through specialist roles in Gear, Apparel, Community Outreach, and Sales Optimization.
Perform other duties and projects as assigned.