CampLife Specialist (Summer Only, Full-Time)

Pine Cove • Tyler, TX

40d • Onsite

About The Position

This position oversees and supports the summer media teams at the summer camp level across all regions to provide compelling content in the CampLife app. This position will also contribute to training summer staff on computer processes, providing support and troubleshooting problems, uploading content, troubleshooting app problems with camper parents, and encouraging camp teams and individual Media Content Coordinators in their work. This position exemplifies the core values of Pine Cove by being Christ-centered, others-focused, and seriously fun.

Requirements

• Agrees with and exhibits behaviors in accordance with the Pine Cove Statement of Faith
• Maintain compliance with all Pine Cove policies and procedures during employment including the Staff Policy Handbook
• Maintain compliance with all state and federal laws
• Must establish and maintain professional working relationships with employees, managers, and external constituents, including demonstrating consistent Speed of Trust behaviors
• Is self-motivated with a desire to serve and do all things with excellence
• Adjusts to changes in environment or schedule while maintaining a joyful attitude
• Possess current driver’s license and able to drive company vehicles as needed
• Minimum of 18 years of age
• Willing to work in-person in Tyler, Texas for the duration of the job required
• Experience with customer service/support role or other proven experience for engaging with parents preferred
• Experience on summer media or other summer staff opportunities at Pine Cove
• Ability to multitask and keep track of ongoing tasks throughout the day
• Encouraging and professional verbal and written communication skills
• Others-focused and even-keeled
• "Bump the lamp" attitude (a dedication to details, even if unnoticed by most, in order to enhance the overall quality of work)
• Ability to troubleshoot entry-level issues and gather helpful information to pass along if further troubleshooting is needed
• Tech savvy with custom tools and resources used to monitor or move forward summer media processes
• Basic knowledge of different smartphones and operating systems like Apple iOS and Android OS

Responsibilities

• Provide customer support to parents and internal staff by troubleshooting app issues with clear, on-brand communication.
• Monitor app content processes (like photography and written content) for benchmarks across all camp properties.
• Communicate and troubleshoot with camp teams about backend content processes like gallery photography, tagged photos, cabin photos, and camper mail.
• Respond to parents helping troubleshoot any app issues they have.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees