Campground Front Desk Supervisor

Six Flags Entertainment Corporation•Charlotte, NC

101d

About The Position

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams

Requirements

Ability to work nights, weekends and holidays if necessary.
Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.

Responsibilities

Assists in the coordination and placement of front-line staff
Oversees operation of front-line front office staff and ensuresexcellent guest service s is provided while maintaining productivity
Assists in coordination and placement offront desk, reservations, and concierge associates.
Monitors guest service through routine audits and takes appropriate action when necessary
Ensures guestcheck-in is maintained in a friendly and timely manner
Assists in coordination and execution of cottage and RV space availability.
Takes appropriate action to answer guest questions and resolves complaints
Gives verbal direction and assistance toguests and ensures quality guest service is given
Displays a positive attitude about the resort and division to allassociates.
Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality
Provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines.
Supports resort execution on time and attendance requirements in accordance with scope of position expectations.
Assists Front Office Manager with guest supply inventory and product ordering as necessary.
Other duties as assigned.