Campaign Manager - Casino Loyalty Marketing

Wynn Resorts•Las Vegas, NV

10d•Onsite

About The Position

The Campaign Manager is able to operationalize audience activation and messaging strategies by orchestrating, executing, and optimizing cross-channel campaigns that drive guest engagement, retention, and revenue.

Requirements

High school diploma
Understanding of product development life cycle
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
21 years of age or above.
A valid Nevada Gaming License is required and must be obtained before entering this position.
Problem-solving attitude
Excellent written and verbal communication skills
Aptitude for fostering positive relationships
Detailed oriented and curious
Organized with excellent project management.
Strong analytical instincts.
Comfortable with MarTech platforms
Problem-solver and proactive communicator.
Team player across business and technical domains.
Ability to think independently and make real-time decisions, keeping in mind guest and team member experience as well as business impact.
Highly organized, self-motivated and detail oriented
Effective time management skills and ability to perform multiple tasks simultaneously.
Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
Must present well-groomed professional appearance at all times.

Nice To Haves

Additional education or experience and certification preferred
3+ years working in the hospitality industry preferred
Braze certification(s) preferred

Responsibilities

Build and launch campaigns in Braze (Canvas, messaging, triggers).
Manage campaign calendars, assets, and workflows.
Ensure QA of content, links, scheduling, and audience segments.
Coordinate with Creative, Mobile, and Web teams for assets.
Analyze performance and provide actionable insights.
Maintain campaign documentation and playbooks.
Support A/B/n testing and optimization.
Partner with Analytics to define KPIs and reporting dashboards.
Troubleshoot deployment issues with Integrations and Solutions Architect support.
Ensure compliance with marketing regulations and opt-in/consent rules.