Campaign Coordinator

About the position

The shelfAdz Delivery Coordinator II serves as a main point of contact for the client, addressing their questions, concerns, and requests regarding assigned shelfAdz projects. Additionally, this role acts as a bridge between assigned accounts and coordinating departments to ensure seamless project execution. The DC2 takes ownership of National CPG and Adult Beverage campaigns and acts as a subject matter expert on retailer-specific rules and processes. They collaborate closely with cross-functional teams to deliver top-tier products and services to the client.

Responsibilities

• shelfAdz© Delivery Coordinator for all assigned accounts.
• Ensures total client satisfaction, through the timely completion of client shelfAdz© campaign requests.
• Utilizes, prepares and maintains appropriate documentation related to campaign requests.
• Initiates and answers written internal & external correspondence.
• Responds to client’s e-mail and facsimile communications.
• Interfaces routinely with stakeholders including shelfAdz© Sales, Delivery, and Product, Client Experience, IT, and other groups as needed in support of shelfAdz© event campaigns.
• Serves as project stakeholder on project work related to shelfAdz© tag/sign changes, new requests and other shelfAdz© projects.
• Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.
• Provide strong leadership and mentorship to Delivery Coordinator I (DC1) team members, assisting in problem-solving and issue resolution.
• Take a proactive approach toward any process improvements that benefit the team/multiple clients.
• Exhibit a strong desire to learn and foster a collaborative team environment.
• Responsible for updating and maintaining process documentation related to National Multi-Retailer event execution workflows.
• Strong communication and interpersonal skills, comfortable leading meetings and projects.
• Build and maintain strong relationships with Commercial Sales Team members by proactively addressing their needs, resolving concerns, and ensuring satisfaction with campaign outcomes.
• Collaborate with internal teams to implement improvements that align with client expectations.
• Regularly communicate project status, timelines, and deliverables to internal teams and client stakeholders, ensuring transparency and reliability.

Requirements

• Bachelor's degree in business, marketing or similar field from four-year College or one to three years related business experience and/or training in client service; or equivalent combination of education and work experience.
• Excellent interpersonal, written and verbal communication skills are required.
• Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required.
• Must possess the ability to be diplomatic with challenging clients.
• Skill in effectively utilizing a variety of software programs including: Power Point, Outlook, Excel, Access, Word, ERP, and retail and client specific proprietary software required.
• Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible.
• Excellent problem solving skills and being proactive in resolving issues are needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making.
• Ability to embody and reflect Vestcom’s core values.

Benefits

• Full-time role located in Little Rock or other designated location.
• Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations.
• Compliance with applicable Company policies maintaining a drug free workplace is required.
• Compliance with all Company policies is required including all safety policies and procedures.
• Must be in the DC1 role for 2 years OR have demonstrated exceptional leadership skills and proven track record of recommendations for continuous improvement and relationship building initiatives.