Camp Concierge

Under Canvas

2d • Onsite

About The Position

As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Must be of legal age to utilize team member housing.CompetenciesEffective CommunicationAdaptagilityKey ResponsibilitiesYou maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on propertyWelcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departureProvide clear, accurate, complete, and timely communicationLearn and share your knowledge of local culture, activities, and adventure activitiesDemonstrate the ability to problem solve independently or in collaboration with your team and/or supervisorEagerly seek opportunities to ensure guests have everything they needYour love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitorsGreet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage servicesYour positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedbackCollaborate and interact professionally with guests and co-workersYou value teamwork, quickly step in to help othersWork efficiently to meet deadlines while maintaining high standardsOther duties as assigned

Requirements

• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
• Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Nice To Haves

• High School Diploma or GED
• Experience in and/or ability to utilize POS and reservations systems
• Customer focus and friendly
• Solutions-oriented and attentional to detail
• Communication skills
• Teamwork

Responsibilities

• You maintain composure, take action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
• Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure
• Provide clear, accurate, complete, and timely communication
• Learn and share your knowledge of local culture, activities, and adventure activities
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Eagerly seek opportunities to ensure guests have everything they need
• Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
• Collaborate and interact professionally with guests and co-workers
• You value teamwork, quickly step in to help others
• Work efficiently to meet deadlines while maintaining high standards
• Other duties as assigned

Benefits

• Health Insurance
• 401K (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED