Camas Club Representative

Kalispel Tribe Careers•Airway Heights, WA

13h

About The Position

A Camas Club Representative is dedicated to serving the guests of Northern Quest Casino at the Player’s Club desk, outlets and on the gaming floor, providing the best possible service by performing the following duties. Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures. Performs liaison tasks by receiving and appropriately directing internal and external guests and callers. Provides specific and general departmental information regarding the casino. Facilitates access to information and responds to written requests. Provides high quality customer service and hospitality in the execution of these tasks and responsibilities. Provides specialized services to VIP guests. Assists Bus Coordinator as needed. Prepares for the arrival and greets daily bus shuttles. Builds and promotes Camas Club membership. Enter all new Camas Club memberships and data entry for complimentary authorization points. Redeems Camas Club points for casino merchandise and other casino services. Knowledge of the box office ticket system to sell concert tickets to the public using guest credit card Enters custom ratings based on amount spent at other venues to guest accounts. Able to identify any irregularities in guest accounts and reports to the supervisor any discrepancies. Ability to learn the functionality of database tools to determine eligibility of guest rewards and offers. Maintained a clean database by regularly correcting addresses and other personal information on guest accounts as directed by the database team. Required to follow policy and procedure of the Win/loss statement process in an accurate manner Required to assist in Casino promotions, concerts, slot tournaments and events. Knowledge of promotional kiosks and functionality. Research, compiles, and prepares data for reports; assists with special projects. Participates in casino promotions, events, and concerts to ensure excellent customer service. Promote and conducts Camas Club promotions and events. Provides feedback and assistance as needed for each promotion and event. Assist Supervisors as needed. Ensure control/protection of company assets. Available and willing to work any changes in hours deemed necessary for Business Levels. Responsible for maintaining a consistent, regular good attendance record. Ability to multitask while taking incoming telephone calls at the Call Center. Must possess good cash handling skills. Must be able to accurately handle large sums of cash or slot tickets. Must be able to accurately handle large sums of cash, slot tickets, and prize payout forms by following NQRC and dept cash handling policy and procedures. May be required to assist with the distribution and execution of the casino continuity program. Must be able to follow P&P for cash and gift postcards and related promotions. Ability to multitask in all areas of the Camas Club. This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

Two to five years of related experience in the hospitality or retail field.
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Ability to type at a minimum of 20 wpm.
Must be proficient with Northern Quest Player Tracking and Compliance Software
Delivery of outstanding, attentive, and friendly service to customers.
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
Ability to maintain effective working relationships with department head and employees.
Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.
Ability to use multiple types of equipment including but not limited to ID scanners, iPad, card printers, receipt printers, laptops etc.
Excellent organizational, communication and people skills.
Skill in identifying and resolving administrative problems under pressure conditions.
High school diploma or general education degree (GED).
Ability to obtain and maintain a Washington State Gaming License.
Ability to obtain and maintain a Tribal Gaming License.
Ability to obtain and maintain a Class III certification.
Ability to maintain confidentiality for internal and external guest information.
Ability to pass Title 31 testing.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle.
Must be willing to work nights, weekends, holidays and flexible hours as required.

Nice To Haves

One year of college or technical school is preferred.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
Performs liaison tasks by receiving and appropriately directing internal and external guests and callers.
Provides specific and general departmental information regarding the casino.
Facilitates access to information and responds to written requests.
Provides high quality customer service and hospitality in the execution of these tasks and responsibilities.
Provides specialized services to VIP guests.
Assists Bus Coordinator as needed.
Prepares for the arrival and greets daily bus shuttles.
Builds and promotes Camas Club membership.
Enter all new Camas Club memberships and data entry for complimentary authorization points.
Redeems Camas Club points for casino merchandise and other casino services.
Knowledge of the box office ticket system to sell concert tickets to the public using guest credit card
Enters custom ratings based on amount spent at other venues to guest accounts.
Able to identify any irregularities in guest accounts and reports to the supervisor any discrepancies.
Ability to learn the functionality of database tools to determine eligibility of guest rewards and offers.
Maintained a clean database by regularly correcting addresses and other personal information on guest accounts as directed by the database team.
Required to follow policy and procedure of the Win/loss statement process in an accurate manner
Required to assist in Casino promotions, concerts, slot tournaments and events.
Knowledge of promotional kiosks and functionality.
Research, compiles, and prepares data for reports; assists with special projects.
Participates in casino promotions, events, and concerts to ensure excellent customer service.
Promote and conducts Camas Club promotions and events.
Provides feedback and assistance as needed for each promotion and event.
Assist Supervisors as needed.
Ensure control/protection of company assets.
Available and willing to work any changes in hours deemed necessary for Business Levels.
Responsible for maintaining a consistent, regular good attendance record.
Ability to multitask while taking incoming telephone calls at the Call Center.
Must possess good cash handling skills.
Must be able to accurately handle large sums of cash or slot tickets.
Must be able to accurately handle large sums of cash, slot tickets, and prize payout forms by following NQRC and dept cash handling policy and procedures.
May be required to assist with the distribution and execution of the casino continuity program.
Must be able to follow P&P for cash and gift postcards and related promotions.
Ability to multitask in all areas of the Camas Club.