CAM Manager I

M&T Bank • Getzville, NY

97d • $60,890 - $101,483

About The Position

Responsible for directing the day-to-day activities for a unit. Manages approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions).

Requirements

• A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership or supervisory experience.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Nice To Haves

• Bachelor's degree.
• Excellent oral and written communication skills.
• Strong knowledge of departmental systems, documents and procedures.

Responsibilities

• Oversee the daily activities of a unit of employees to meet the objectives of the assigned department.
• Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable.
• Resolve disputed transactions in a timely and cost-effective manner.
• Negotiate effectively on customer calls.
• Compile month-end data for distribution to and decision-making by management.
• Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.
• Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Benefits

• Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree