Caller Experience Consultant

Ph Media Group • Chicago, IL

409d

About The Position

The Caller Experience Consultant role involves supporting the sales team by providing technical material for client presentations, optimizing cloud telephony systems, and enhancing client interactions. This position requires a proactive approach to follow up on workloads, analyze data trends, and deliver insights on telephony capabilities in a fast-paced environment.

Requirements

• Troubleshooting and highlighting areas of improvement to existing telephony configurations
• Restructure and reconfiguration of Cloud Telephony systems
• Speaking with clients, discussing telephony system capabilities
• Configuration and implementation of audio on to cloud based phone systems
• Communicating and consulting with clients or Client Services teams via phone or email
• Multi-project management
• Discussing cloud telephony partnerships we have (preferred)

Responsibilities

• Creating technical client presentations regarding cloud telephony platform capabilities
• Ability to create call maps from cloud telephony platform, illustrating all routes of calls within system
• Phone system cloud referral processing and consultation
• Consulting and providing technical assistance to account management teams
• Reactive support to technical requests regarding Cloud Telephony platforms
• Support to Implementation members with complex casework
• Training to teams within the business regarding cloud telephony capabilities

Benefits

• Competitive salary with OTE of $55,000
• Opportunity to work in a dynamic and supportive environment
• Access to continuous improvement and training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees