Call Triage Support and Dispatch Associate - "Hybrid" - Indianola, PA
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About The Position
This position sits under our Bayer Radiology Customer Response Squad and is responsible for qualifying or 'triaging' initial customer calls that require technical assistance. Based on level of need, responsibilities include offering an operator level solution to diagnose and troubleshoot basic hardware issues and escalating more complex issues to the appropriate level of support within other areas of the Customer Response or other Solution Delivery Squads. Also include supporting general call inquiries, part order processing and supports resolution of customer inquiries regarding parts and service dispatch as well as updating and accurately maintaining data in SAP and CRM systems. Position is 'Hybrid', required to be located in the Pittsburgh, PA area and will be in office 2 days a week. Hybrid work schedule meaning, Work From Home, 3 days a week (MWF) and required in office on T/TH. Shift for this position is 9:30am-6pm EST.
