Call-in/On-Call Enrollment Specialist III

Kaiser Permanente • Santa Clara, CA

86d

About The Position

In addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams on KP health plans and benefit offerings when working with customers, internal departments and/or brokers; utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members; and resolving customers standard and non-standard questions and concerns about benefits and services.

Requirements

• Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
• Bilingual (English/Vietnamese) Level I required.

Nice To Haves

• Knowledge of Corporate Partnerships
• Storytelling skills
• Negotiation skills
• Product Strategy experience
• Sales Opportunity Orchestration
• Sales Performance Data analysis
• Sales/Partnership Strategy and Techniques
• Business Planning
• Business Process Improvement
• Event Planning
• Compliance Management
• Creativity
• Data Entry skills
• Benefits/Services knowledge
• Benefits/Services Presentations experience
• Interpersonal Skills
• Brand Strategy
• Commercial Marketing
• Business Development
• Clinical Selling Expertise
• Sales Operations
• Goal Setting
• Member Service experience

Responsibilities

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
• Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Contributes to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers.
• Gathers data on standard and non-standard customer needs, and identifies solutions linking KP mission, vision and values.
• Utilizes comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers.
• Identifies and escalates service failure trends or process improvement opportunities to team and managers.
• Facilitates the enrollment and implementation process by conducting local and regional enrollment meetings.
• Applies standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process.
• Contributes to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models.
• Utilizes comprehensive foundational knowledge of health care market to analyze industry trends.
• Executes an account plan to meet standard and non-standard business objectives for membership, revenue and margin.
• Collects and analyzes performance data to inform account strategy and identify and escalate potential issues.
• Collaborates with the team to find new opportunities to grow customer base to new or growing markets.
• Maintains the prospect database and targeted prospect profiles to inform strategic planning.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree