Call Ctr Specialist Access 24/7-Jenkintown(8AM to 4:30PM)
About The Position
Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment.
Requirements
- High School Diploma or Equivalent Required
- 2 years experience in customer service or a Call Center Required
Nice To Haves
- Bachelor's Degree Preferred or Combination of relevant education and experience may be considered in lieu of degree Required
- General Experience communicating in Spanish (Bilingual) Preferred
- General Experience in a physician practice or call center environment Preferred
Responsibilities
- Serves as the single point of contact to internal and external customers
- Handles complex requests through various channels while utilizing numerous databases simultaneously
- Communicates via EPIC to physicians and staff on a daily basis
- Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol
- Maintains knowledge of emergency procedures and ensures proper notification
- Assures database compliance and integrity
- Provides answering service to various practices in the Healthcare Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
