Call Center Triage Nurse (26680)

Ampla Health•Marysville, CA

50d

About The Position

GENERAL PURPOSE: The RN Staff Nurse provides medical support services to the providers in order to ensure a smooth flow of patients through the med...GENERAL PURPOSE: The RN Staff Nurse provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.

Requirements

Valid California RN License issued by the Board of Registered Nurses required
Current CPR certification required
Effective communication skills. Adept at dealing with people in person or in telephone contacts
Neatness and accuracy in performing tasks
Ability to use discretion in situations dealing with confidential patient information
Effective time management skills
Must have neat and legible handwriting
Must be able to interact with patients courteously and calmly
Ability to communicate well with the public
Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
Able to work on feet the majority of the day without tiring
Must be able to hear and communicate with clients and staff on the telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
Must have manual dexterity adequate to read increments on tuberculin syringe accurately
Must have high manual dexterity and tactile sensation on fingertips
Must have vision which is adequate to read memos, computer screens, registration forms and other clinic documents
Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn

Nice To Haves

Familiarity with primary care outpatient clinic procedures (desirable)
One year acute care experience (desirable)
Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols including Patient Centered Medical Home (PCMH) and Meaningful Use (MU)

Responsibilities

Calls and escorts patients to exam area in a manner that promotes continual flow of patients
Obtains vital signs, height and weight and documents in the Electronic Health Record (EHR) per policy and procedure
Collects and processes laboratory specimens per policy and procedure
Administers immunizations and medications per protocol
Utilizes appropriate technique in giving injections
Follows infection control and universal precaution guidelines per Clinical Policy and Procedure
Assists with calls to pharmacies per the corporation's protocol
Records in EHR per the corporation's policy and procedure timely
Enters patient with designated problems and data into i2iTracks file per protocol
Administers medications per the corporation's protocol at provider request
Interprets PPD skin test results for medical assistants and documents in EHR
Cleans, autoclaves, and sterilizes instruments, equipment etc.,
Performs control tests of certain laboratory equipment
Prepares and stocks exam rooms
Maintains professional growth by attending all staff meetings and required in-services
Participates in Continuous Quality Improvement (CQI) and Quality Care activities
Treats all clients and staff with respect and courtesy
Utilizes effective means to resolve conflict
Triages patients
Calls in new prescriptions
Performs other duties and tasks as may be assigned by Supervisor