Call Center Tech/Customer Support

Pinnacle Technical Resources • Charlotte, NC

76d • $26 - $28

About The Position

The Customer Service Specialist position is a full-time contract role based in Charlotte, North Carolina. The candidate will be required to work in the office five days a week and will be responsible for providing support in a call center environment. The role involves answering calls and emails, providing excellent customer service, and resolving issues presented by customers. Candidates should have prior experience in a technical support role and possess strong communication skills.

Requirements

• 6 plus months of Business Execution, Implementation, or Strategic Planning experience.
• Prior experience in a call center environment.
• Basic technical skills and general technology exposure.
• Strong written and verbal communication skills.

Nice To Haves

• Experience in a technical support role (Level 1 or 2).
• Adaptability and flexibility in a support environment.

Responsibilities

• Provide customer support via phone and email.
• Resolve customer issues effectively and efficiently.
• Participate in low complexity initiatives within Business Execution.
• Review basic or tactical issues, policies, or procedures.
• Provide information to client personnel in Business Execution.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K contributions
• Paid time off (PTO)
• Sick leave

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees