Call Center Talent Pool Req (Colorado)
About The Position
Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I : guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Requirements
- Customer service skills : Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems.
- Ability to manage a high-volume inbound and outbound queue.
- Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
- Communication skills : Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
- Soft skills : Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
- Problem-solving : Candidates must be able to solve problems and stay calm under pressure.
- Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
- Time management : Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
- Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
- Multitasking : Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
Benefits
- Growth opportunities: We offer a supportive environment for professional development and advancement.
- Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
