Call Center Support Assistant

Sunshine House•Greenville, SC

6h•$15•Onsite

About The Position

The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking a Call Center Support Specialist to assist our corporate facilities team! We are hiring immediately, and would love to meet you. The successful candidate will help assist the Facilities help desk. This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors.

Requirements

Minimum of one year of multi-site help desk or call center experience.
Working knowledge of basic HVAC, electrical, plumbing, and other facility-related issues.
Computer proficiency, including with online ticketing systems and Microsoft Office Suite.
Strong customer focus with superior customer service skills.
Ability to listen and troubleshoot effectively.
Excellent verbal and written communication skills.
Ability to interact effectively with employees at all levels of the organization.
Ability to work with partners and dispatch vendors.
Ability to learn and take initiative to solve problems in a fast-paced environment.

Nice To Haves

Relevant industry experience a plus.

Responsibilities

Deliver facility related customer support to 100+ sites via help desk, email and phone.
Respond to inquiries, concerns and requests about facility issues in a prompt and professional manner.
Gather information and determine the issue by evaluating and analyzing symptoms.
Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
Identify and escalate priority issues per center’s needs.
Accurately process and record calls; maintain accurate and thorough records in database.
Follow up with centers to verify issues have been resolved. Correct any open issues.
Proactively provide solutions to streamline and upgrade the problem resolution process.
Pack and ship materials from corporate office to centers.
Assist with managing bus fleet tracking and maintenance

Benefits

Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations. Ask about how we support advancement (like tuition reimbursement) that may increase your pay.
Discounted childcare
Same day pay available
Referral bonus
Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you’d like to receive your healthcare, and how much you want to pay for it.
Affordable Blue Cross Blue Shield plans
Company-paid life insurance
401K retirement plan
Employee wellness program
Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn – including 7 paid holidays.
Monday-Friday schedule
Employee discounts on major brands like Verizon
Paid Birthday holiday