Call Center Representative I

Hydromax USA-posted 2 days ago
$21 - $25/Yr
Full-time • Entry Level
Remote • Seattle, WA
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The Call Center Support Representative at Hydromax USA plays a vital role in ensuring customer satisfaction by managing a high volume of inbound and outbound calls. This position requires quick decision-making and effective communication skills to build positive relationships with customers while addressing their inquiries and service requests. The representative will work in a fast-paced team environment, collaborating with technicians and other departments to optimize service delivery and enhance operational efficiency.

  • Respond promptly to all customer and technician inquiries via phone, email, or other communication channels.
  • Efficiently conduct and manage a large volume of inbound and outbound customer service calls.
  • Work closely with technicians, managers, and other departments to maintain seamless operations.
  • Participate in call calibration sessions for quality improvement purposes.
  • Address scheduling conflicts, route optimization, and urgent service requests efficiently.
  • Keep comprehensive and accurate records of service requests, technician assignments, and customer feedback.
  • Use advanced scheduling tools to reduce travel time and maximize productivity.
  • Provide a high level of customer service to exceed customer expectations and establish sustainable relationships.
  • Analyze complex information to identify escalation opportunities and recommend optimal solutions.
  • High School Diploma or GED.
  • Strong listening, comprehension, and customer service skills.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with attention to detail.
  • Ability to work well under pressure while maintaining a positive attitude.
  • Demonstrated emotional intelligence and professionalism in customer interactions.
  • Working knowledge of Microsoft Office; ability to learn CRM/contact center software.
  • Ability to pass a thorough background check and pre-employment drug screen.
  • Previous experience in customer support, call center, dispatch, scheduling, or phone-based customer service.
  • Competitive base pay ($21 - $25 depending on experience)
  • Weekly pay
  • Medical, dental, vision insurance and more
  • Company-paid life insurance
  • Paid holidays and personal paid time off (PTO)
  • 401(k) with company match after 6 months
  • Career advancement opportunities
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