CC Supervisor

Del Toro Insurance Agency Inc • Miami, FL

21h

About The Position

Del Toro Insurance is looking for an experienced and motivated Call Center Supervisor to lead a team of sales agents in a high-performance call center environment. This role is ideal for a licensed insurance professional who thrives in a leadership position, is driven by results, and enjoys coaching a team to achieve strong sales performance.

If you have experience in auto insurance, team leadership, and call center sales, we invite you to apply and grow with our organization.

Requirements

• Active Florida 220 Property & Casualty License required
• Minimum 1 year of experience in Auto Insurance
• Minimum 6 months of call center experience
• Proven ability to meet or exceed sales targets
• Strong leadership, coaching, and motivational skills
• Excellent communication and problem-solving abilities
• Ability to perform in a fast-paced, results-driven environment

Nice To Haves

• Experience using CRM or call center software preferred

Responsibilities

• Supervise and support the daily activities of the call center sales team.
• Monitor sales performance and key metrics, providing coaching and feedback to improve results.
• Implement strategies to increase sales conversion rates and customer engagement.
• Assist with recruiting, training, and onboarding new sales agents.
• Manage team schedules and ensure adequate call center coverage.
• Handle escalated customer issues with professionalism and efficiency.
• Ensure compliance with company policies, procedures, and quality standards.
• Work with other departments to support campaigns, promotions, and operational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed