Call Center Specialist

AppleOne • Winston-Salem, NC

397d • $37,440 - $37,440

About The Position

The Call Center Specialist at AppleOne is responsible for managing inbound customer service inquiries, ensuring a positive experience for clients and their customers. This role involves taking ownership of customer issues, providing solutions, and maintaining detailed documentation of interactions. The specialist will also promote teamwork and contribute to process improvements while adhering to service quality standards.

Requirements

• High school diploma or GED required.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to type while speaking to customers.
• Ability to work independently and in a team environment.
• Customer-oriented with strong troubleshooting skills.
• Ability to adapt to new situations and learn quickly.
• High level of flexibility in a changing environment.
• Ability to multi-task and manage multiple systems.
• Quick decision-making skills balancing company guidelines and customer needs.
• High degree of dependability, motivation, and flexibility.
• Must comply with Confidentiality Agreement.

Nice To Haves

• Bilingual proficiency.
• Previous experience in legal, insurance, or banking industries preferred.
• Some college education.

Responsibilities

• Take ownership of customer inquiries and determine appropriate actions.
• Answer inbound calls and address questions related to customer files.
• Document call interactions in the CRM system.
• De-escalate calls and provide clear solutions to customers.
• Access CRM details to provide information about file statuses.
• Handle situations independently and resolve conflicts with empathy.
• Provide superior customer service and share feedback for training opportunities.
• Promote teamwork and maintain reliability and cohesiveness within the team.
• Communicate effectively in both oral and written forms.
• Consider and share process improvement opportunities with leadership.
• Adhere to schedules while maintaining service quality.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED