Call Center Specialist

Tesla • Draper, UT

277d

About The Position

Tesla is seeking a Roadside Support Specialist to join our team and work with one of the most innovative vehicle brands globally. We are in search of dynamic individuals who thrive in client-facing roles, demonstrating the ability to navigate urgent situations with precision and efficiency. As part of the Roadside Team, your role is crucial in delivering an exceptional experience by building strong relationships with roadside assistance professionals and collaborating with internal departments. Ideal candidates will bring experience in emergency dispatching, roadside support, or other high-level customer service roles. The ability to excel in a high-energy team environment and manage multiple events simultaneously is essential. The ideal candidate is dedicated to delivering outstanding service and exceeding customer expectations while maintaining professionalism and attentiveness. This location operates 24/7 and requires open availability and the ability to work weekends. Training starts May 19th, 2025.

Requirements

• Minimum 2 years of relevant work experience with evidence of exceptional ability
• Excellent customer service skills and ability to effectively prioritize workload while consistently meeting deadlines
• Ability to follow verbal and written instructions with attention to detail
• Flexible schedule; this team runs 24/7/365 to accommodate our customers' needs
• Roadside dispatching or emergency call response experience is preferred
• Proficient with MS Windows, Office, Outlook, and ability to effectively navigate web browsers and multiple internal systems
• Understanding of basic automotive techniques related to towing and service of vehicle systems

Responsibilities

• Deliver exceptional verbal and written customer support
• Efficiently coordinate towing services, both in urgent and non-urgent situations
• Assess customer needs and proactively resolve roadside issues
• Determine the optimal course of action for various roadside events
• Effectively communicate owners' concerns to the towing provider network, service center staff, and other relevant parties for issue resolution
• Accurately record issues and data into CRM/Vehicle Support Systems

Benefits

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing