Call Center Specialist

UHS•Clarion, PA

8d•Onsite

About The Position

As directed by the Director of Assessment and Referral, the Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in coordination of residential admissions. This is an in-person position.

Requirements

A minimum of three (1) years’ experience in a psychiatric or mental health setting, with direct experience in call management and customer relations.
A Bachelor’s degree in a mental health related field preferred and /or an accredited nursing program required and currently licensed by the state of Pennsylvania to practice as a Licensed Practical Nurse required.
Successful completion of all credentialing requirements including but not limited to education and credentialing within 30 days from date of hire.
CPR/AED certification and successful completion of Crisis Prevention Training (CPI) required.
Must possess good verbal and written communication skills.
May be required to work overtime and flexible hours.

Nice To Haves

A Bachelor’s degree in a mental health related field

Responsibilities

Coordinates admission functions
Provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments)
Collects data (from Inquiry Calls, assessments, etc.)
Inputs information into Med Series 4 in a timely manner
Assists in coordination of residential admissions