Call Center Specialist

Community Healthcare Network Inc•New York, NY

About The Position

The Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.

Requirements

High School diploma or equivalent.
Minimum two (2) year related healthcare experience.

Nice To Haves

Bilingual Spanish is Preferred.

Responsibilities

Answers all incoming telephone calls in a professional manner at all times.
Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
Ensures use of professional language and grammar avoiding slang and lingo.
Maintains an upbeat tone of voice when responding to customers throughout the entire call.
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
Informs and provides basic information regarding CHN Health Centers, directions and all available services.
Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
Performs other related duties as assigned.

Benefits

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

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