Call Center Specialist

Fire Police City County FCU•Fort Wayne, IN

just now

About The Position

Deliver exceptional service and support to credit union members by providing accurate information, thoughtful solutions, and education on products and services. This role is dedicated to creating outstanding member experiences while upholding the highest standards of professionalism, confidentiality, and member service.

Requirements

Strong ethical standards and integrity
Leadership and sound decision-making abilities
Excellent verbal and written communication skills
Member-focused mindset with a passion for service
Effective promotion and relationship-building skills
High School Diploma or equivalent required

Nice To Haves

Minimum of two years of customer or member service experience preferred

Responsibilities

Serve members with enthusiasm and professionalism by providing prompt, courteous, and efficient support via phone, email, and video.
Research, resolve, and follow up on member inquiries, concerns, and account-related issues to ensure complete satisfaction in a timely manner.
Provide knowledgeable assistance regarding share accounts, share drafts, Visa cards, IRAs, loans, and other credit union products and services.
Proactively identify opportunities to cross-sell and promote credit union products that best meet member needs.
Assist members with remote access services, including troubleshooting and guidance.
Maintain strict confidentiality of all members and employee information.
Foster a positive, cooperative, and respectful environment for members and colleagues.
Support Member Service Representative functions as needed to ensure seamless service coverage.
Monitor and respond promptly to member service voicemails, online inquiries, and emails.
Open and close accounts, verify account information, and accept loan applications.
Assist members with credit, debit, and prepaid card services.
Process travel notifications, bill pay maintenance, and remote deposit capture functions.
Submit loan applications as needed to support the loan department.
Perform additional duties as assigned by the President/CEO or Executive Management.