Answers all incoming calls. Schedule and reschedule patient appointments. Update patient demographics and insurance in the patient management system. Efficiently transfer calls to appropriate staff and departments. May be asked to cover shifts in the front office where in addition to answering phone calls, will be asked to greet patients, check them in or out for their appointments, collect payments, verify insurance eligibility, confirm appointments, and complete Medi-Cal Gateways and Family Pact certification applications.