Call Center Specialist

Sea Mar Community Health Centers•White Center, WA

1d•$20•Onsite

About The Position

Full-time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Requirements

Maintains professionalism and the willingness to help others at all times.
Demonstrates the ability to make independent decisions quickly when necessary.
Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity.
Demonstrated ability to multi-task effectively, handles calls quickly and efficiently.
Will be making medical appointments, and contacting patients via phone on behalf of Sea Mar.
Screens and assesses incoming calls in a timely manner.
Demonstrate and maintain a high level of work ethic and professionalism.
Possess excellent problem-solving skills and be able to communicate efficiently.
Be able to multi-task and properly use basic office software.
Must answer incoming telephone calls within 3 rings or less.
Must be bilingual in English/Spanish.