Call Center Specialist

UHS•Sparks, NV

38d

About The Position

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition and has the ability to relate positively with all levels of professionals. Has the ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary. Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance. Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions and escalate calls to triage or supervising personnel as appropriate. Other duties as assigned.

Requirements

Job requires being careful about detail and thorough in completing work tasks
Exceptional telephone manner
Excellent interpersonal and communication skills
Knowledge of medical terminology and electronic patient management systems
Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology
Knowledge of electronic equipment, computer hardware and software, including applications
Ability to apply knowledge of office procedures and carry out tasks accordingly
Ability to use CPM/EMR system effectively
Ability to type 35 wpm with 90% accuracy
Be a self-starter with attention to detail
Must be flexible, organized, and function well under pressure
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
High School diploma or GED required

Nice To Haves

Bi-lingual English/Spanish is a plus
Medical Office experience is a plus

Responsibilities

Answering incoming calls
Scheduling patient appointments
Patient registration
Insurance eligibility
Appointment verification
Rescheduling
Intake of other general telephone inquiries
Providing effective customer service to patients and medical offices
Problem solve and make decisions and escalate calls to triage or supervising personnel as appropriate
Other duties as assigned