Call Center Specialist, PRN

Uhs • Clarion, PA

309d

About The Position

Clarion Psychiatric Center offers inpatient treatment for adults with moderate to severe psychiatric problems, inpatient crisis stabilization for children and adolescents, and a Partial Hospitalization Program for school-aged children. Our recently expanded 112-bed inpatient program has 4 units. For over 30-years, Clarion has provided the community a compassionate and respectful therapeutic environment with an emphasis on strong teamwork. Clarion Psychiatric Center is a STAR LRP-approved facility. STAR LRP is Substance Use Disorder Treatment and Recovery Loan Repayment Program, and is intended for individuals working in either a full-time substance use disorder (SUD) treatment job that involves direct patient care in a county where drug overdose death rates exceed the most current national average overdose death rate per 100,000 people, as reported by the CDC; or Mental Health Professional Shortage Area. As such, staff with 6 or more years of service would be able to have their student loans paid off (up to $250,000). RNs and LPNs qualify.

Requirements

• A minimum of three (3) years' experience in a psychiatric or mental health setting, with direct experience in call management and customer relations.
• A Bachelor's degree in a mental health related field preferred and/or an accredited nursing program required.
• Currently licensed by the state of Pennsylvania to practice as a Licensed Practical Nurse.

Responsibilities

• Completes admission paperwork per policy timeframes according to CPC policy, HIPAA and Joint Commission guidelines.
• In the absence of a Clinician, will perform intake assessment for individual seeking help. Assessment will be reviewed and signed off on by Director, Assistance Director or Clinician.
• Makes all necessary arrangements for admissions and collects pre-admission data and ascertains insurance coverage via Business Office and Utilization Review.
• Completes the admissions process by entering required data into the Health Management System, making patient nameplates, maintaining face sheets, taking identifying photos of each admitted patient; Completes and distributes in a timely manner per policy.
• Orients patient and family regarding admitting procedures & patients rights; Answers general questions concerning the facility & services provided.
• Consults with appropriate clinical staff when considering a patient admission to assure clinical standards concerning admissions are met.
• Receives inquiry contacts and provides general information concerning treatment programs, and schedules evaluations/consultations as well as conducts them when appropriate.
• Maintains accurate records of inquiries and follow-up activities through admission.
• Gathers and analyzes information regarding patients and referral sources and utilizes appropriate referral source information.
• Performs problem solving and decision making in a logical and deliberate manner utilizing available resources.
• Compiles admissions data and prepares reports of inquiry activity and utilization.
• Assesses age-related information regarding the patient.
• Exhibits knowledge of patient rights, advance directives, adult and child abuse laws, and emergency involuntary detention.
• Knowledgeable of seclusion and restraint systems utilized with regard to children, adolescents, adults and older adults.
• Knowledgeable of behaviors and deviations of behaviors consistent with developmental stages of children, adolescents, adults, and older adults.
• Perform other related duties and responsibilities incidental to the work described herein and as determined by Hospital Administration to be necessary for the effective operation of the facility.

Benefits

• Shift Differentials, Bonus shifts & Holiday Pay
• Excellent Paid Time Off Program
• 401(K) with company match and discounted stock plan
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Free Life Insurance and Long-Term Disability
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree