Call Center Specialist / Northwest Physicians Group / FT Days

UHS • Amarillo, TX

121d

About The Position

Northwest Physicians Group formed in 2013 with a focus towards population health management. The group has grown to a network of over 40 providers serving patients at numerous primary, specialty, and urgent care locations in and around Amarillo, Texas. Northwest Physicians Group is affiliated with Northwest Texas Healthcare System, a 495-bed system acute care hospital that serves approximately 650,000 residents of the Texas Panhandle and surrounding region. The system provides acute care services including cardiac, pediatric, women’s, emergency, surgical and behavioral healthcare. The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition, and has the ability to relate positively with all levels of professionals. Has ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary. Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance. Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions, and escalate calls to triage or supervising personnel as appropriate. Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimal of one year of medical office experience preferred.
• Job requires being reliable, responsible, dependable, and fulfilling obligations.
• Job requires being careful about detail and thorough in completing work tasks.
• Exceptional telephone manner.
• Excellent interpersonal and communication skills.
• Knowledge of medical terminology and electronic patient management systems.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of electronic equipment, computer hardware and software.
• Ability to apply knowledge of office procedures and carry out tasks accordingly.
• Ability to use CPM/EMR system effectively.
• Ability to type 35 wpm with 90% accuracy.
• Be a self-starter with attention to detail.
• Must be flexible, organized, and function well under pressure.
• Knowledge of principles and processes for providing customer and personal services.
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Answer incoming calls and schedule patient appointments.
• Perform patient registration and insurance eligibility checks.
• Verify appointments and reschedule as necessary.
• Handle general telephone inquiries.
• Provide effective customer service to patients and medical offices.
• Maintain emotional stability and calm disposition.
• Adapt to flexible work schedules and frequent interruptions.
• Problem solve and make decisions, escalating calls as appropriate.
• Carry out specific assignments to successful conclusion.

Benefits

• A Challenging and rewarding work environment.
• Competitive Compensation & Generous Paid Time Off.
• Excellent Medical, Dental, Vision and Prescription Drug Plans.
• 401(K) with company match.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees