Call Center Specialist - Northrim Building

Northrim BanCorp • Anchorage, AK

348d • $20

About The Position

The Call Center Specialist handles inbound and outbound calls, emails, letters, customer questions, complaints, and technical support of electronic banking and Card Services products and services. This position provides escalated customer support to internal and external customers via phone, e-mail, and online request with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Requirements

• High School Diploma or equivalent.
• Two years of customer service, call center, and/or sales experience, to include one year of related experience in the financial services industry.
• Evidence of progressive responsibility in related position preferred.

Responsibilities

• Provide customer first service when handling incoming calls and satisfactorily resolve customer problems by clarifying issues, researching and exploring answers, suggesting solutions, implementing resolutions, escalating issues as warranted, and validating customer needs are met.
• Maintain an advanced knowledge of Northrim Bank deposit products, electronic banking software/applications, bank services, and affiliate products.
• Conduct outbound calling efforts assigned by management.
• Positively identify each customer and accurately process their requests.
• Perform account maintenance such as opening new accounts, account ownership and business account signer changes, address and contact information changes, changes in marital status, opt in/opt out requests, etc.
• Review and approve new Consumer Online Banking account opening and funding requests.
• Respond to Northrim Bank customer service compliments, complaints, and suggestions assigned to the Call Center.
• Complete online, written and in-person compliance training within established timeframes.
• Other duties as assigned.

Benefits

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match
• Paid Parental Leave
• Education Assistance
• Employee Assistance Program
• Employee Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees