CALL CENTER SPECIALIST Full Time
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About The Position
Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults, and older adults in crisis 24 hours a day, 7 days a week, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care providers best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. As a Call Center Specialist at Behavioral Health Connections in Atlanta, you will be part of a dynamic team of compassionate, dedicated professionals. Your primary responsibility will be to receive calls from referral sources for psychiatric assessments, take demographic information on the person to be assessed, and dispatch a Mobile Assessment Team Evaluator. Thorough and accurate documentation of calls and other related paperwork is a critical component of the job. You will ensure that all calls are addressed and dispatched appropriately, assisting the Mobile Assessment Team Evaluator with the commitment process, paperwork, and transfer process if necessary.
