UHS-posted 2 months ago
Full-time • Entry Level
Shreveport, LA
1,001-5,000 employees

Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for the achievement of improving their mental health. Help, by providing a safe, nurturing environment while they are with us; hope, by providing options for continued improvement when they leave this environment. Join our team and discover a rewarding, fulfilling career. Brentwood Hospital is a 260-bed psychiatric and chemical dependency treatment facility located in Shreveport, Louisiana. Brentwood has served Louisiana, East Texas and South Arkansas for more than 45 years. We provide quality services to children, adolescents, adults, and seniors. We help individuals and families achieve optimal mental health, resulting in improved quality of life. A dedicated professional team provides individualized treatment, meeting the personal needs of our patients in a safe and nurturing environment.

  • Answers telephone within 3 rings using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs.
  • Performs telephonic risk assessment to determine level of suicidality/homicidally with caller in crisis; Utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
  • Accurately and thoroughly completes Inquiry Call Sheet (ICS) to include obtained information and outcome of telephonic assessment.
  • Schedules assessments, psychiatric evaluations and admissions with potential patient/referral source; Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay.
  • Bachelor’s degree in Counseling, Psychology, Social Work or Social Services field required.
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries!
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