Call Center Shift Manager
About The Position
Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent contractors to ensure that we provide excellent Customer Service. Shift Managers are also responsible for managing all aspects of the day-to-day call center operations as the Subject Matter Expert. We can provide a flexible schedule, but business needs demand that many hours will be evenings and weekends when call volume is the highest. No experience necessary, but MUST exhibit great communication skills, professionalism and maturity, and a desire to learn and grow.
Requirements
- Must be honest and friendly and a team player.
- Must be able to get along and communicate easily with people.
Responsibilities
- Coach and develop the Team of independent contractors
- Ensure excellent Customer Service
- Manage all aspects of the day-to-day call center operations
- Subject Matter Expert
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What This Job Offers
Career Level
Manager
Industry
Food Services and Drinking Places
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
