CALL CENTER SERVICES REPRESENTATIVE I - 60044601

State of Florida•Jacksonville, FL

53d•Onsite

About The Position

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.

Requirements

Must be a current DCF Employee AND
At least six (6) months working as a Call Center Services Representative I -OPS team member AND
Two years of experience in clerical activities or public contact experience AND
Must have the ability to attend a 8 –12 week mandatory paid training course.

Nice To Haves

Preference for Bilingual in Spanish/English or Creole/English.

Responsibilities

Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
Processes a variety of eligibility related work activities within designated time frames.
Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
Assists customers with referrals to other agencies and community resources.

Benefits

No state income tax for residents of Florida.
Annual and Sick Leave benefits.
Nine paid holidays and one Personal Holiday each year.
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
Retirement plan options, including employer contribution (For more information, please click
www.myfrs.com).
Flexible Spending Accounts.
Tuition waivers.
And more!
For a more complete list of benefits, visit www.mybenefits.myflorida.com.