Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Fallon Health • Worcester, MA

276d • Remote

About The Position

Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, health insurance and more. The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people. Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key areas such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation. As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan.

Requirements

• High school diploma required.
• Bachelor's degree or advanced education desirable.
• 2+ years professional work experience preferably in a customer facing inbound call-center setting.
• Ability to multitask and leverage strong typing skills.
• High proficiency with MS Word, MS Excel and system data entry.

Responsibilities

• Ownership for development of knowledge and skills, as training program provides material and framework for success.
• Ownership for customer satisfaction.
• Act as the primary liaison for members to obtain the information or support they need.
• Fully understand member/provider needs and take necessary actions to satisfy inquiries.
• Clear and concise documentation of call detail for tracking of member/provider contacts.
• Identification and communication of trends indicative of enterprise service issues.
• Escalation of member/provider concerns and servicing issues.
• Appropriate execution of corporate and department policies/practices.

Benefits

• Training and career path advancement.
• Great benefits including health insurance.
• Paid time off.
• Remote work model after training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED