Call Center Service Representative - Remote (12:30 pm-9:00 pm) - IDAHO May 21, 2025

Zions Bank • Ammon, ID

280d • $17 • Remote

About The Position

It's Always a Great Day at Zions Bancorporation! We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers - 33% of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business.

Requirements

• You must live within 90 miles of an ID location
• Passion to serve others, learn continuously, and contribute positively to our culture
• Enjoy interacting with customers using your outstanding communication skills
• Experience helping customers solve problems, educate on products/services, and putting the customer first
• Knowledge of banking and financial services, a plus
• Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
• High School diploma or equivalent

Nice To Haves

• Bilingual in Spanish
• Experience in customer service

Responsibilities

• Help every customer feel valued by your words and actions
• Inspire our customers to tell someone about their positive experience
• Deliver meaningful solutions for our customers through inbound phone interactions
• Seek to add value to each customers' experience by sharing your knowledge of our products and services
• Develop your skills and knowledge in technology, banking, and leadership to help grow your career
• Build meaningful relationships with our customers

Benefits

• 100% remote, work from home
• Competitive pay, plus monthly incentive opportunities
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products
• Monthly contests to keep things fun and rewarding
• Professional development/leadership development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED