Call Center Service Agent

Northstar Memorial Group • San Diego, CA

1d • $20 - $22

About The Position

NorthStar Memorial Group is seeking a Call Center Service Agent at Greenwood Memorial Park and Mortuary in San Diego. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.

Requirements

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees