Call Center Service Advocate I

CVS Health-posted 3 months ago

$17 - $31/Yr

Full-time • Entry Level

Remote • Springfield, IL

5,001-10,000 employees

Ambulatory Health Care Services

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At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
Provide courteous and professional service to patients, addressing their inquiries and concerns.
Accurately enter patient information and appointment details into the scheduling system.
Communicate appointment details and any necessary instructions to patients clearly and effectively.
Address and resolve any scheduling conflicts or issues promptly.
Work closely with medical staff and other departments to ensure smooth scheduling operations.
Conduct follow-up calls to confirm appointments and provide reminders to patients.
Maintain accurate records of all interactions and transactions with patients.
Other duties or special projects as assigned.

High School diploma or equivalent required, some undergraduate education preferred.
1 year of customer service experience, call center environment experience preferred.
A flexible and positive attitude.
A friendly and nurturing attitude toward our patient population of older adults.
Experience with EMR (Electronic Medical Record) documentation preferred.
Ability to multitask, prioritize, and manage time effectively.
Outstanding phone demeanor and etiquette.
High level of integrity.
Proficient PC skills, including basic Microsoft Excel skills.
Spanish, Mandarin, Cantonese, or Polish speakers preferred.
US work authorization.

Demonstration of a strong desire to learn and grow in their role.
Proven reliability and satisfactory attendance.

Paid vacation, sick time, and investment/retirement 401K match options.
Health insurance, vision, and dental benefits.
Opportunities for leadership development and continuing education stipends.
New centers and flexible work environments.
Opportunities for high levels of responsibility and rapid advancement.

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