Call Center Scheduler - Remote

LifePoint Health • Raleigh, NC

256d • $16 - $23 • Remote

About The Position

As a member of the Health Support Center (HSC) team, you'll work collaboratively with a great group of people to serve Lifepoint's diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier. The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for primary care practices. The scheduler is responsible for answering inbound calls and schedule patients for appointments.

Requirements

• High School Diploma/GED required; Associate degree or bachelor's degree preferred.
• Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience.
• Basic healthcare knowledge required.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
• Professional, articulate communication style.
• Ability to multi-task in several computer applications while holding a conversation with a client.
• Excellent attention to detail and data entry accuracy required.
• Flexibility to quickly adapt to any new business environment.
• Must be able to work in a remote Team environment.
• Must live in the United States.

Nice To Haves

• Ability to type a minimum of 25 WPM.
• Internet Download speed of 100mbps and Upload speed of 20mbps.

Responsibilities

• Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner.
• Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.
• Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems using dual monitors.
• Maintain accurate and up to date information in the documentation system.
• Maintain confidentiality of account information and provide exceptional customer service to all clients.
• Assist with other projects as assigned by management.

Benefits

• Competitive pay based on the market, role, skill set and experience.
• Growth opportunities and succession planning.
• Insurance including medical, eye, prescription, life insurance, and more.
• Collaborative work environment.
• Paid time off for eligible employees.
• Employee Assistance Program (EAP) providing counseling and relationship support, legal services, financial services and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED