OneMCI-posted 7 days ago
Full-time • Mid Level
Onsite • Killeen, TX
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you! We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team . In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

  • Make outbound calls to existing and prospective customers
  • Promote and sell products and services tailored to customer needs
  • Upsell and cross-sell based on customer profiles and preferences
  • Actively listen to understand customer needs and recommend solutions
  • Use internal systems to manage accounts and process transactions
  • Collaborate with internal teams to resolve customer issues
  • Follow scripts, policies, and procedures to ensure compliance
  • Maintain accurate records of customer interactions and sales
  • Protect sensitive customer data and ensure privacy standards are met
  • Escalate complex issues to supervisors or support teams
  • Stay up to date with training, product updates, and program changes
  • Meet or exceed attendance, punctuality, and performance goals
  • Must be 18 years or older with a high school diploma or equivalent
  • Previous experience in a call center or outbound sales environment preferred
  • Strong verbal and written communication skills
  • Typing speed of 20+ WPM
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Basic understanding of Windows operating systems
  • Dependable, punctual, and goal-oriented
  • Excellent problem-solving and conflict resolution skills
  • Customer-focused, empathetic, and solution-driven
  • Ability to multitask and manage time effectively
  • Comfortable in a fast-paced, evolving environment
  • Strong team player with excellent interpersonal skills
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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