Call Center Sales Representative I (Entry-Level)

MassMarkets • Las Cruces, NM

105d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a confident communicator with a passion for sales and customer service? We're looking for Call Center Sales Representatives to join our team and drive outbound sales efforts for some of the world's most recognized brands. In this role, you'll connect with both new prospects and existing customers introducing new products, upselling services, and providing helpful information about client offerings. Whether you're just starting out or bringing experience with you, we offer paid training and a supportive environment to help you succeed.

Requirements

• 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type 20+ words per minute
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Customer-focused with a positive, empathetic attitude
• Problem-solving and conflict resolution skills
• Ability to multitask and manage time effectively
• Comfortable working in a fast-paced, evolving environment
• Team player with excellent interpersonal skills

Responsibilities

• Make outbound calls to potential and existing customers
• Promote and sell products and services tailored to customer needs
• Provide accurate information and resolve customer inquiries
• Use internal systems to manage accounts and process orders
• Collaborate with other departments to resolve issues
• Follow scripts, policies, and procedures to ensure quality and compliance
• Maintain confidentiality and handle sensitive information responsibly
• Stay up to date with training, meetings, and program updates
• Meet attendance and scheduling expectations

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees