Call Center Sales Representative I (Entry-Level)

MassMarkets • Killeen, TX

98d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a confident communicator with a passion for sales and customer service? We're looking for Call Center Sales Representatives to join our team and drive outbound sales efforts for some of the world's most recognized brands. In this role, you'll connect with both new prospects and existing customers introducing new products, upselling services, and providing helpful information about client offerings. Whether you're just starting out or bringing experience with you, we offer paid training and a supportive environment to help you succeed.

Requirements

• 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type 20+ words per minute
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Customer-focused with a positive, empathetic attitude
• Problem-solving and conflict resolution skills
• Ability to multitask and manage time effectively
• Comfortable working in a fast-paced, evolving environment
• Team player with excellent interpersonal skills

Responsibilities

• Make outbound calls to potential and existing customers
• Promote and sell products and services tailored to customer needs
• Provide accurate information and resolve customer inquiries
• Use internal systems to manage accounts and process orders
• Collaborate with other departments to resolve issues
• Follow scripts, policies, and procedures to ensure quality and compliance
• Maintain confidentiality and handle sensitive information responsibly
• Stay up to date with training, meetings, and program updates
• Meet attendance and scheduling expectations

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees