Call Center Sales Representative - $18 per Hour Plus Commission & Incentives

About the position

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). JOB SUMMARY Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
• Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers.
• Identify and maximize upselling and cross selling sales opportunities.
• Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions.
• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services.
• Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products.
• Promote and communicate current marketing campaigns and promotions.
• Work with other departments, as necessary, to resolve customer issues.
• Perform other duties as required by supervisor.

Requirements

• Ability to read, write, speak and understand English.
• Ability to communicate with customers and colleagues in a clear, straight forward and professional manner.
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals.
• Demonstrated computer and consumer electronics skills.
• Ability to use personal computer and appropriate software applications to include billing system and other role-related tools.
• Effective verbal and written communication skills.
• Effective organizational skills.
• Ability to prioritize and organize effectively.
• Ability to show judgment and initiative and to accomplish job duties.
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
• Ability to perform job at workstation for prolonged periods of time.
• Ability to work variable hours; may include weekends, holidays, and split days off.

Nice-to-haves

• Call center sales experience preferred - 2 years.

Benefits

• Hourly base pay of $18.00.
• Target hourly earnings of $26.19/hour or $54,471 annually.
• Top performers can earn $81,000, plus incentives.
• Free internet, TV and phone services (restrictions apply).