Call Center Sales Outbound Rep (Bilingual Spanish)
About The Position
Ready to transform lives through technology? As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!
Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- High School Diploma, GED, or equivalent.
- 1+ year(s) of call center and/or sales experience
- Clear, concise, and professional oral communication.
- Strong listening and interpretation skills to understand and meet customer needs.
- Consultative sales approach, including needs analysis, objection handling and effective closing.
- Judgement and initiative to make informed decisions.
- Attention to detail and quick response to changing business needs.
- Ability to prioritize and organize effectively, even under high volume.
- Multitasking with job-specific software and office equipment.
- Independent and collaborative work ethic.
- Management of multiple prospects.
- Proficiency in MS Office and related software applications.
- Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.
- Bilingual: Spanish
Nice To Haves
- Knowledge of commercial internet, video, and data services.
- Experience in a fast-paced, customer-focused environment.
Responsibilities
- Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
- Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
- Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
- Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
- Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.
Benefits
- competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year!
- free and discounted Spectrum services like internet, TV and mobile
- comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
